Privacy Policy

1. Introduction

Studio Ghibli Experience Singapore, together with its affiliated and related companies and their respective representatives and/or agents (collectively “Ghibli Experience”, “we”, “us” or “our”), are committed to safeguarding the privacy of users and the Personal Information you have entrusted to us. 

This Privacy Policy explains how we collect, use, disclose and process your Personal Information in accordance with applicable data protection laws, including the Personal Data Protection Act 2012 (“PDPA”). 

By providing your Personal Information to us, interacting with us, accessing our website or platforms, or attending the Studio Ghibli Experience (the “Experience”), you are deemed to have read, understood and agreed to this Privacy Policy. 

2. Personal Information

“Personal Information” means data, whether true or not, about an individual who can be identified:[Text Wrapping Break](i) from that data; or[Text Wrapping Break](ii) from that data and other information to which we have or are likely to have access. 

Examples include: 

• Name, contact details and identification details (where permitted)  

• Payment and transaction data  

• Images captured via CCTV, photography or videography  

• Website usage data such as IP address, device and browser information  

3. Collection of Personal Information

We may collect your Personal Information in the following ways: 

• When you purchase tickets or register for the Experience  

• When you contact us or submit enquiries  

• When you participate in promotions, surveys or campaigns  

• When you interact with our website or digital platforms  

• When you attend the Experience (including CCTV, photography and videography)  

• When you engage with us on social media platforms  

• From publicly available sources  

You represent and warrant that all Personal Information provided is accurate, complete and up to date. 

4. Purposes of Collection, Use and Disclosure

We may collect, use, disclose and/or process your Personal Information for the following purposes: 

• To process and manage ticket purchases and bookings  

• To operate and administer the Experience  

• To communicate with you regarding bookings, updates or enquiries  

• To provide customer support  

• To improve services, operations and visitor experience  

• To conduct analytics, research and business planning  

• To send marketing communications (with consent)  

• To ensure safety, security and risk management  

• To comply with legal and regulatory obligations  

Where permitted by law, we may also use your Personal Information for purposes reasonably related to the above. 

5. Disclosure of Personal Information

Your Personal Information may be disclosed to: 

• Affiliated and related companies  

• Ticketing and distribution partners  

• Payment processors and financial institutions  

• Marketing agencies and analytics providers  

• IT vendors and hosting providers  

• Professional advisors (e.g. auditors, lawyers)  

• Government authorities or regulators  

Some recipients may be located outside Singapore. Where your Personal Information is transferred outside Singapore, we will ensure that such transfers comply with applicable data protection laws. 

6. Deemed Consent

You shall be deemed to have consented to the collection, use and disclosure of your Personal Information where: 

• You voluntarily provide such information  

• It is necessary for contractual performance  

• You have been notified and have not opted out  

7. Withdrawal of Consent

You may withdraw your consent at any time by contacting us. 

Please note that depending on the nature of your request, we may not be able to continue providing services to you, which may result in termination of your relationship with us. 

8. Data Security

We implement reasonable physical, electronic and organisational safeguards to protect your Personal Information. 

However, no transmission or storage system can be guaranteed to be completely secure. 

9. Retention of Personal Information

We retain Personal Information only for as long as necessary to fulfil business or legal purposes. 

10. Use of Cookies

Our website uses cookies and similar technologies to: 

• Improve functionality  

• Analyse user behaviour  

• Personalise content  

You may disable cookies via your browser settings, though this may affect your experience. 

11. Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. 

12. Contacting Us

For enquiries, access, correction or withdrawal of consent: 

Data Protection Officer
Studio Ghibli Experience
TBC
Singapore

13. Amendments

We may amend this Privacy Policy from time to time. Continued use of our services constitutes acceptance of the updated policy. 

14. Governing Law

This Privacy Policy is governed by the laws of Singapore.